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Privacy Policy
Privacy Policy
Privacy Policy ETCBshop.nl
https://www.etcbshop.nl
About our privacy policy
ETCBshop.nl cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never provide your data for commercial purposes to third parties. This privacy policy applies to the use of the website and the services provided by ETCBshop.nl. The effective date of these terms is 21/05/2018, and with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, how we use this data, and under what conditions we may share this data with third parties. We also explain how we store your data, protect it against misuse, and detail the rights you have regarding the personal data you provide to us.
If you have any questions about our privacy policy, you can contact our privacy officer. The contact details can be found at the end of our privacy policy.
About data processing
Below, you can read about how we process your data, where we (let) store it, the security techniques we use, and who has access to the data.
E-commerce software CCVshop
Our webshop is developed using CCVshop software. Personal data that you provide to us for the purpose of our services is shared with this party. CCVshop has access to your data to provide us with technical support, and they will never use your data for any other purpose. Based on the agreement we have with them, CCVshop is obligated to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. CCVshop uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. CCVshop reserves the right to share collected data within its own group to further improve the service.
Email and mailing lists
We send our email newsletters using MailChimp. MailChimp will never use your name and email address for its purposes. At the bottom of each email sent automatically via our website, you will find the 'unsubscribe' link. You will no longer receive our newsletter. Your personal data is securely stored by MailChimp. MailChimp uses cookies and other internet technologies to understand whether emails are opened and read. MailChimp reserves the right to use your data to further improve its services and, in that context, share information with third parties.
For our regular business email traffic, we use the services of De Nerds. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. De Nerds does not have access to our mailbox, and we treat all our email traffic confidentially.
Payment processors
For handling (part of) the payments in our webshop, we use the Payment Service Provider Paypal.nl. Paypal.nl processes your name, address, and place of residence details, as well as your payment details such as your bank account or credit card number. Paypal.nl has taken appropriate technical and organizational measures to protect your personal data. Paypal.nl reserves the right to use your data to further improve the service and, in that context, share (anonymized) data with third parties. In the case of a deferred payment request (credit facility), Paypal.nl shares personal data and order data with post-payment service providers. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Paypal.nl's service for which it engages third parties. Paypal.nl does not store your data longer than is allowed under the statutory terms.
Klarna
For handling (part of) the payments in our webshop, we use the Klarna platform. Klarna processes your name, address, and place of residence details, as well as your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve the service and, in that context, share (anonymized) data with third parties. In the case of a deferred payment request (credit facility), Klarna shares personal data and information about your financial position with credit rating agencies. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Klarna's service for which it engages third parties. Klarna does not store your data longer than is allowed under the statutory terms.
iDeal & Bancontact
For handling (part of) the payments in our webshop, we use the iDeal & Bancontact platform. iDeal & Bancontact have taken appropriate technical and organizational measures to protect your personal data. iDeal & Bancontact reserve the right to use your data to further improve the service and, in that context, share (anonymized) data with third parties. In the case of a deferred payment request (credit facility), iDeal & Bancontact share personal data and information about your financial position with credit rating agencies. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of iDeal & Bancontact's service for which they engage third parties. iDeal & Bancontact does not store your data longer than is allowed under the statutory terms.
Website reviews
WebwinkelKeur
We collect reviews through the WebwinkelKeur platform. If you leave a review through WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the service, for which we have given WebwinkelKeur permission. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Feedback Company
We collect reviews through the Feedback Company platform. If you leave a review through Feedback Company, you are required to provide your name, place of residence, and email address. Feedback Company shares this data with us so that we can link the review to your order. Feedback Company also publishes your name and place of residence on its website. In some cases, Feedback Company may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name, email address, and information about your order with Feedback Company. They use this data solely for the purpose of inviting you to leave a review. Feedback Company has taken appropriate technical and organizational measures to protect your personal data. Feedback Company reserves the right to engage third parties for the purpose of providing the service, for which we have given Feedback Company permission. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which Feedback Company engages third parties.
Shipping and logistics
PostNL
If you place an order with us, it is our responsibility to have your
package delivered to you. We use the services of PostNL for the execution of deliveries. It is necessary for us to share your name, address, and place of residence details with PostNL. PostNL uses this data solely for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL also provides your data to these parties.
mijnpakketverzenden.nl
If you place an order with us, it is our responsibility to have your package delivered to you. We use the services of mijnpakketverzenden.nl for the execution of deliveries. It is necessary for us to share your name, address, and place of residence details with mijnpakketverzenden.nl. mijnpakketverzenden.nl uses this data solely for the purpose of executing the agreement. In the event that mijnpakketverzenden.nl engages subcontractors, mijnpakketverzenden.nl also provides your data to these parties.
Invoicing and accounting
For our administration and accounting, we use the services of Exact online. We share your name, address, and place of residence details, as well as details related to your order. This data is used for the administration of sales invoices. Your personal data is sent and stored securely. Exact online is obligated to confidentiality and will treat your data confidentially. Exact online does not use your personal data for purposes other than those described above.
External sales channels
Purpose of data processing
General purpose of the processing
We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we will explicitly ask for your permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality based on the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website is processed for the purpose of further improving our services. This data (such as your IP address, web browser, and operating system) is not personal data.
Cooperation in tax and criminal investigations
In some cases, ETCBshop.nl may be required by law to share your data in connection with a tax or criminal investigation by the government. In such a case, we are compelled to share your data, but we will oppose this within the possibilities the law offers us.
Retention periods
We retain your data as long as you are a client of ours. This means that we keep your client profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider it a forget request. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees will no longer have access to your client profile, and documents we have created based on your assignment.
Your rights
Based on Dutch and European law, you, as the data subject, have certain rights regarding the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, we send copies and copies of your data only to your already known email address to prevent abuse. In the event that you want the data to be sent to another email address or, for example, by post, we will ask you to identify yourself. We maintain an administration of handled requests; in the case of a forget request, we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right at all times to file a complaint with the Autoriteit Persoonsgegevens if you suspect that we are using your personal data in the wrong way.
Right of access
You have the right to inspect the data that we process and that concerns your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the email address known to us, a copy of all data with an overview of the processors who have this data, stating the category under which we have stored this data.
Right to rectification
You have the right to have the data that we process and that relates to your person or that can be traced back to you corrected. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the email address known to us, a confirmation that the data has been adjusted.
Right to restriction of processing
You have the right to restrict the data that we process that relates to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the email address known to us, a confirmation that the data will no longer be processed until you lift the restriction.
Right to data portability
You have the right at all times to have the data that we process and that relates to your person or that can be traced back to you carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the email address known to us, copies or copies of all data about
you that we have processed or that have been processed on our behalf by other processors or third parties. In all likelihood, we can no longer continue the service in such a case because the secure linking of data files can no longer be guaranteed.
Right of objection and other rights
In cases you have a complaint, you have the right to object to the processing of your personal data by or on behalf of ETCBshop.nl. If you object, we will immediately stop processing the data pending the settlement of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently stop the processing. You also have the right not to be subject to automated individual decision-making or profiling. We process your data in such a way that this right does not apply. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies
Google Analytics
We use cookies from the American company Google as part of the "Analytics" service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide insight into this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.
Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at all times. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process data already collected about you, we will notify you by email.
Contact details
ETCBshop.nl
Griendstraat 27
2921LA Krimpen aan den IJssel, Netherlands
T (085) 070-0831
E info@etcbshop.nl
Contact person for privacy matters
L. Godijn
https://www.etcbshop.nl
About our privacy policy
ETCBshop.nl cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never provide your data for commercial purposes to third parties. This privacy policy applies to the use of the website and the services provided by ETCBshop.nl. The effective date of these terms is 21/05/2018, and with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, how we use this data, and under what conditions we may share this data with third parties. We also explain how we store your data, protect it against misuse, and detail the rights you have regarding the personal data you provide to us.
If you have any questions about our privacy policy, you can contact our privacy officer. The contact details can be found at the end of our privacy policy.
About data processing
Below, you can read about how we process your data, where we (let) store it, the security techniques we use, and who has access to the data.
E-commerce software CCVshop
Our webshop is developed using CCVshop software. Personal data that you provide to us for the purpose of our services is shared with this party. CCVshop has access to your data to provide us with technical support, and they will never use your data for any other purpose. Based on the agreement we have with them, CCVshop is obligated to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. CCVshop uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. CCVshop reserves the right to share collected data within its own group to further improve the service.
Email and mailing lists
We send our email newsletters using MailChimp. MailChimp will never use your name and email address for its purposes. At the bottom of each email sent automatically via our website, you will find the 'unsubscribe' link. You will no longer receive our newsletter. Your personal data is securely stored by MailChimp. MailChimp uses cookies and other internet technologies to understand whether emails are opened and read. MailChimp reserves the right to use your data to further improve its services and, in that context, share information with third parties.
For our regular business email traffic, we use the services of De Nerds. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. De Nerds does not have access to our mailbox, and we treat all our email traffic confidentially.
Payment processors
For handling (part of) the payments in our webshop, we use the Payment Service Provider Paypal.nl. Paypal.nl processes your name, address, and place of residence details, as well as your payment details such as your bank account or credit card number. Paypal.nl has taken appropriate technical and organizational measures to protect your personal data. Paypal.nl reserves the right to use your data to further improve the service and, in that context, share (anonymized) data with third parties. In the case of a deferred payment request (credit facility), Paypal.nl shares personal data and order data with post-payment service providers. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Paypal.nl's service for which it engages third parties. Paypal.nl does not store your data longer than is allowed under the statutory terms.
Klarna
For handling (part of) the payments in our webshop, we use the Klarna platform. Klarna processes your name, address, and place of residence details, as well as your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve the service and, in that context, share (anonymized) data with third parties. In the case of a deferred payment request (credit facility), Klarna shares personal data and information about your financial position with credit rating agencies. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Klarna's service for which it engages third parties. Klarna does not store your data longer than is allowed under the statutory terms.
iDeal & Bancontact
For handling (part of) the payments in our webshop, we use the iDeal & Bancontact platform. iDeal & Bancontact have taken appropriate technical and organizational measures to protect your personal data. iDeal & Bancontact reserve the right to use your data to further improve the service and, in that context, share (anonymized) data with third parties. In the case of a deferred payment request (credit facility), iDeal & Bancontact share personal data and information about your financial position with credit rating agencies. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of iDeal & Bancontact's service for which they engage third parties. iDeal & Bancontact does not store your data longer than is allowed under the statutory terms.
Website reviews
WebwinkelKeur
We collect reviews through the WebwinkelKeur platform. If you leave a review through WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the service, for which we have given WebwinkelKeur permission. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Feedback Company
We collect reviews through the Feedback Company platform. If you leave a review through Feedback Company, you are required to provide your name, place of residence, and email address. Feedback Company shares this data with us so that we can link the review to your order. Feedback Company also publishes your name and place of residence on its website. In some cases, Feedback Company may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name, email address, and information about your order with Feedback Company. They use this data solely for the purpose of inviting you to leave a review. Feedback Company has taken appropriate technical and organizational measures to protect your personal data. Feedback Company reserves the right to engage third parties for the purpose of providing the service, for which we have given Feedback Company permission. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which Feedback Company engages third parties.
Shipping and logistics
PostNL
If you place an order with us, it is our responsibility to have your
package delivered to you. We use the services of PostNL for the execution of deliveries. It is necessary for us to share your name, address, and place of residence details with PostNL. PostNL uses this data solely for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL also provides your data to these parties.
mijnpakketverzenden.nl
If you place an order with us, it is our responsibility to have your package delivered to you. We use the services of mijnpakketverzenden.nl for the execution of deliveries. It is necessary for us to share your name, address, and place of residence details with mijnpakketverzenden.nl. mijnpakketverzenden.nl uses this data solely for the purpose of executing the agreement. In the event that mijnpakketverzenden.nl engages subcontractors, mijnpakketverzenden.nl also provides your data to these parties.
Invoicing and accounting
For our administration and accounting, we use the services of Exact online. We share your name, address, and place of residence details, as well as details related to your order. This data is used for the administration of sales invoices. Your personal data is sent and stored securely. Exact online is obligated to confidentiality and will treat your data confidentially. Exact online does not use your personal data for purposes other than those described above.
External sales channels
Purpose of data processing
General purpose of the processing
We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we will explicitly ask for your permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality based on the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website is processed for the purpose of further improving our services. This data (such as your IP address, web browser, and operating system) is not personal data.
Cooperation in tax and criminal investigations
In some cases, ETCBshop.nl may be required by law to share your data in connection with a tax or criminal investigation by the government. In such a case, we are compelled to share your data, but we will oppose this within the possibilities the law offers us.
Retention periods
We retain your data as long as you are a client of ours. This means that we keep your client profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider it a forget request. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees will no longer have access to your client profile, and documents we have created based on your assignment.
Your rights
Based on Dutch and European law, you, as the data subject, have certain rights regarding the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, we send copies and copies of your data only to your already known email address to prevent abuse. In the event that you want the data to be sent to another email address or, for example, by post, we will ask you to identify yourself. We maintain an administration of handled requests; in the case of a forget request, we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right at all times to file a complaint with the Autoriteit Persoonsgegevens if you suspect that we are using your personal data in the wrong way.
Right of access
You have the right to inspect the data that we process and that concerns your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the email address known to us, a copy of all data with an overview of the processors who have this data, stating the category under which we have stored this data.
Right to rectification
You have the right to have the data that we process and that relates to your person or that can be traced back to you corrected. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the email address known to us, a confirmation that the data has been adjusted.
Right to restriction of processing
You have the right to restrict the data that we process that relates to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the email address known to us, a confirmation that the data will no longer be processed until you lift the restriction.
Right to data portability
You have the right at all times to have the data that we process and that relates to your person or that can be traced back to you carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the email address known to us, copies or copies of all data about
you that we have processed or that have been processed on our behalf by other processors or third parties. In all likelihood, we can no longer continue the service in such a case because the secure linking of data files can no longer be guaranteed.
Right of objection and other rights
In cases you have a complaint, you have the right to object to the processing of your personal data by or on behalf of ETCBshop.nl. If you object, we will immediately stop processing the data pending the settlement of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently stop the processing. You also have the right not to be subject to automated individual decision-making or profiling. We process your data in such a way that this right does not apply. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies
Google Analytics
We use cookies from the American company Google as part of the "Analytics" service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide insight into this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.
Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at all times. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process data already collected about you, we will notify you by email.
Contact details
ETCBshop.nl
Griendstraat 27
2921LA Krimpen aan den IJssel, Netherlands
T (085) 070-0831
E info@etcbshop.nl
Contact person for privacy matters
L. Godijn
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ETCB is the sole distributor for the Benelux.
